Cancellation & Refund Policy

Standard cancellation window

Experiences labelled free cancellation can be cancelled up to 24 hours before the start time for a full refund, with no fee.

Cancellations inside 24 hours, and no-shows, are non-refundable because the operator has already reserved your place.

Non-refundable experiences

A small number of listings — usually dated event tickets and private charters — are non-refundable from the moment of booking. These are clearly marked on the listing and again on the checkout summary.

Changes and rescheduling

Where an operator allows it, you can change your date or time slot free of charge from your bookings page up to 24 hours before the start time, subject to availability.

Cancellations by the operator

If an operator cancels — for weather, safety or minimum-numbers reasons — you can choose a full refund or a free reschedule. We will contact you as soon as we are notified.

How refunds are paid

Refunds go back to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank.

To request a refund outside the standard rules, email support@godxb.org with your booking reference and we will review it case by case.